Terms of Service


 

TERMS & CONDITIONS IN SHORT

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • By placing an order at Terraform Design, you warrant that you are at least 18 years old or have parents' permission to buy from us.

  • All personal information you provide us with or that we obtain will be handled by Terraform Design as responsible for the personal information.

  • Events outside Terraform Design's control shall be considered force majeure.

  • The price applicable is that set at the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Please note that local charges may occur.

  • Terraform Design reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Terraform Design, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Terraform Design for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Terraform Design as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Terraform Design and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Terraform Design to delete or correct the information held about you. By accepting the Terraform Design Conditions, you agree to the above.

Force Majeure

Events outside Terraform Design's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Terraform Design is released from Terraform Design's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain Terraform Design's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Terraform Design.

All transfers conducted through Terraform Design are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

Terraform Design uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Terraform Design without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Terraform-Design.com we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

International Policies

In order to avoid the use of stolen credit cards or other unlawful personal information, Terraform Design representatives may ask for proof of identity regarding sales across international borders.  Terraform Design products are shipped only by shipping companies meeting strict requirements relating to the transparent disclosure of legitimizing details and policies.  In efforts to prevent involvement in scams online, we may decline the use of shipping companies that are unable to meet these standards.

Additional Information

Terraform Design reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Terraform Design has the right to cancel the order and refund any amount paid in the best way. Terraform Design shall also notify the customer of equivalent replacement products if available.

Squarepace is not responsible for any content, interactions or transfers made on http://shop.Terraform-Design.com.

RETURN POLICY

At the current time, returns are only accepted for products damaged prior to arrival.  In these cases, buyers may be asked to provide imagery depicting the damaged product(s). Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. You can find the return address under Terraform-Design.com/contact.

Privacy Policy for Terraform Design

Effective Date: June 2026

At Terraform Design, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and interact with our services.

1. Information We Collect

We only collect information that you voluntarily provide to us. Depending on how you interact with our site, this may include:

  • Contact & Project Inquiries: When you fill out our contact forms to discuss a potential project, we collect your name, email address, phone number, project descriptions, and any images or files you upload to help us understand your design needs.

  • Catalog & Design Lookbook Downloads: When you request or download our digital design catalog or trade lookbook, we collect your first and last name and your professional or personal email address.

  • Email Newsletter Subscription: If you explicitly choose to click our subscribe button to join our mailing list, we collect your name and email address.

2. How We Use Your Information

We use the information we collect strictly to run our business, deliver requested assets, and provide a white-glove customer experience. Specifically, we use your data to:

  • Respond to your custom design inquiries, calculate project footprints, and provide accurate contract quotes.

  • Deliver our digital lookbook directly to your inbox.

  • Follow up with you a few days after a catalog download to provide architectural design support, answer technical questions, or discuss potential project placements.

  • Send occasional future emails regarding new product line releases, studio updates, or material variations (only if you have explicitly opted into our subscription list). You can opt out of these marketing emails at any any time via the "unsubscribe" link.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Automated Tracking Technologies

While we do not run third-party advertisements on our website, we do utilize basic optimization and analytical tools to measure the effectiveness of our professional outreach:

  • LinkedIn Insight Tag: Our website utilizes the LinkedIn Insight Tag (a tracking pixel that uses browser cookies). This technology allows us to understand if a visitor arrived at our website via our professional LinkedIn campaigns and successfully accessed our trade catalog. The data collected is anonymous to us and is managed in accordance with LinkedIn’s data privacy policies.

  • You can manage or disable cookies directly through your individual web browser settings if you prefer not to have your visit tracked.

4. Data Security and Third-Party Services

We take reasonable and standard security measures to protect your data from unauthorized access or disclosure. Your information is only accessible by Terraform Design and is hosted securely via our website platform, form processors, and trusted email delivery providers necessary to fulfill your requests.

5. Your Rights and Choices

You have the right to request a copy of the data we hold about you, request that we update incorrect information, or request that we permanently delete your contact information from our databases at any time.

6. Contact Us

If you have any questions regarding this Privacy Policy or wish to have your data removed, please contact us directly through the primary contact portal on our website.

7. Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

8. Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

9. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

11. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By visiting this page on our website: https://www.terraform-design.com/contact